All items are handcrafted and made-to-order.If you wish to cancel your order, you may do so within 24 hours of purchase. After this period, cancellations and refunds will not be accepted.

Once your order has been shipped, we will send an email with a tracking link and waybill number for you to track your package.

We do not take responsibility for any customs duties, taxes, loss, or damage during shipping. 

Orders will be shipped via DHL Express, with an estimated delivery time of 4-7 business days. 

To avoid additional charges such as import duties or taxes that may apply when returning items across borders,
we do not accept size exchanges for international orders.

However, if you’re unsure about the right size,
our fit expert team is happy to assist you before you place your order.
Simply share your height, weight, body type, and preferred fit — we’ll help recommend the most suitable size for you

At chalay.store, we kindly ask for your understanding that our products are handmade, which may take time to produce. If you have any questions or need further information, please don’t hesitate to contact us. Thank you for supporting our craftsmanship.chalay.store <3