– All items are handcrafted and made-to-order. If you wish to cancel your order, you may do so within 24 hours of purchase. After this period, cancellations and refunds will not be accepted.

– We allow size exchanges. The customer is responsible for the return shipping cost to us, and we will cover the shipping cost back to the customer. exchange the size within 7 days from the date of receiving the product.

– Once your order has been shipped, we will send an email with a tracking link and waybill number for you to track your package.

– We do not take responsibility for any customs duties, taxes, loss, or damage during shipping. 

– Orders will be shipped via DHL Express, with an estimated delivery time of 4-7 business days. 

At chalay.store, we kindly ask for your understanding that our products are handmade, which may take time to produce. If you have any questions or need further information, please don’t hesitate to contact us. Thank you for supporting our craftsmanship. chalay.store <3