Privacy & Cookie Policy

Last Updated: March 7, 2026

At CHALAY, we are committed to protecting your privacy. This policy describes how we collect, use, and share your personal information when you visit or make a purchase from https://www.chalay.store/.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, billing address, shipping address.

  • Contact Data: Email address and phone number.

  • Payment Information: We use Shopify Payments and other third-party processors. We do not store your full credit card details on our servers.

  • Order History: Details about the products you have purchased.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping via partners like DHL Express, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you regarding your handmade items and production timelines.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (if you have opted into our newsletter).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Shipping Partners: We share your address and contact details with DHL Express and local Thai couriers to deliver your orders.

  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses "Cookies" to improve your browsing experience.

  • Functional Cookies: Necessary for the website to function, such as keeping items in your cart.

  • Analytical Cookies: Help us understand visitor behavior (e.g., Google Analytics).

  • Marketing Cookies: Used to track the effectiveness of our social media ads (e.g., Facebook/Meta Pixel).

You can choose to disable cookies through your individual browser settings. However, some parts of our store may not function correctly if cookies are disabled.

5. YOUR RIGHTS (PDPA & GDPR)

If you are a resident of Thailand, you have rights under the Personal Data Protection Act (PDPA). If you are a resident of Europe, you have rights under the GDPR. These rights include:

  • The right to access the personal information we hold about you.

  • The right to ask that your personal information be corrected, updated, or deleted.

  • The right to withdraw consent for marketing communications.

To exercise these rights, please contact us at the email address below.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

Email: info@chalay.co

Instagram: @chalay.store

Location: Thailand